Since we launched the FIAT gateway through our Partnership with Netcoins, we have been very excited by the prospects of STEEM users getting unimpeded access to STEEM purchases, instead of having to go through multiple assets or exchanges. For that reason we were quite surprised when we saw [a post](https://steemit.com/steem/@yogajill/my-recent-experience-buying-steem-with-freedomex-and-netcoins) from @yogajill about how she was unable to purchase STEEM! We have looked into the issue and wanted to give you, our users, a full report. ![](https://steemitimages.com/p/PB8ro82ZpZP2DJYqWdv8qwdFPnFdSQrixPMNvTU9D4q8UVKknKMnCKdFJNvNUmjNjBwaT9CHAfwAAFjVksnDECnudGYaSiaLAd98Z4JfgFug57cJ?format=match&mode=fit&width=640) Recently you may have heard about a [high-profile hack on the Binance exchange.](https://www.coindesk.com/hacked-crypto-exchange-binance-to-resume-deposits-and-withdrawals-on-tuesday) Our partner Netcoins uses Binance, and in response to this hack disabled all trading, not just for STEEM, but for all coins. They have since switched their operations over to Bittrex, and trading can resume as normal. ![](https://cdn.steemitimages.com/DQmZ4wRC5mxwpwgNMZmcJSqkX4Y8qKZq5xgCDSuTnCibENy/image.png)_{[Source}(https://coincentral.com/bittrex-vs-binance-exchange-comparison/)} This incident did highlight an important flaw in our communications between our partner Netcoins, which since has been remedied as well. We now have controls in place to become aware of such downtime **before** our own users; as we all know, in the cryptoecosystem the only sure thing is volatility. We want to thank @exyle for bringing this to our attention on [Discord](https://discord.gg/6X9rywy), and would like to encourage all of our users to reach out on [Discord](https://discord.gg/6X9rywy) anytime they have a question, concern or problem. We remain committed to providing the highest levels of customer service in our ecosystem, and we will continue to work to achieve that level. *** ![FreexToken.png](https://cdn.steemitimages.com/DQmYivk4gf61XXaNwY8TRwZfptthVmworZLGHDMpaZPaxjp/FreexToken.png)

FreeX Token 101

The core of our business is the FreeX token through which we will share the value we capture back to the community. FreeX has three important features: - **Free/Discounted Trading for Holders** Reduce the maker/taker fees while trading on [FreedomEx](freedomex.io) by holding FreeX tokens. Zero Trading Fees for life will be 2000 tokens for those who have and maintain this status by May 31st, 2019. - **Smart Drops** Successful exchange launches often include drops to potential users, but FreedomEx goes one step further by distributing the listing free to our FreeX token holders! Holders of FreeX will be rewarded with the chance to learn about promising new projects through our Smart Drops! - **Success Share** 75% of all revenue generated from trading fees will go into the success share pool, to be distributed daily to the holders of FreeX Token! ![buyFREEX.png](https://cdn.steemitimages.com/DQmed1eHkzA3VBLmxNFW39WbQWvnutcc2dTX28KDTr8if9k/buyFREEX.png) ![clusterFUX999-III---.png](https://cdn.steemitimages.com/DQmR2gmVsZFPNcKJEZvvupfLEdGtjNRwBDNXKTiFgR9K4ys/clusterFUX999-III---.png)IMG credit: @elgeko *** **Connect with us in the following ways:** ## **Freedomx.witness** FreedomEx has started a witness node that has now been running for more than 5 months without missing a block! We would appreciate your witness vote showing your support for the FreedomEx Exchange. Click below to Vote today! ![vote4freex777.jpg](![freedomx-witness.png](https://cdn.steemitimages.com/DQmdH3CwDskLuMeG5T4VBbFsj3foXezGeXJGmLUAgNwXK6G/freedomx-witness.png)) ## **Contact the FreedomEx Team** [Discord](https://discord.gg/6X9rywy)| [Twitter](https://twitter.com/FreedomExio)| [Telegram](https://t.me/freedomex)| [Youtube](https://www.youtube.com/channel/UCx6nRXz21qG3gR22GB39zFw)| [Facebook](https://www.facebook.com/FreedomEx-478706442535748)|[Steem.chat](https://steem.chat/channel/freedomex)